Kim O'Brien

People Business Specialist

Mar 2022 - Dec 2025 • 3 yrs 9 mos

Managed full employee lifecycle processes of per diem employees including interviewing, onboarding, training logistics, job changes, leaves of absence, and separations, ensuring compliance with HR policies and procedures. Served as a primary point of contact for employee relations inquiries, providing policy guidance, payroll inquiries, performance expectations, and issue resolutions. Conduct quality control reviews and operational audits identifying process gaps and recommending improvements aligned with organizational standards. Maintained dashboards, KPIs, and scorecards to support data-informed decision making. Supported managers through coaching, issue resolution, and workflow guidance. Partnered with cross‑functional teams to streamline processes, improve documentation standards, and improve employee experience.

Human Capital Specialist

Nov 2020 - Mar 2022 • 1 yr 4 mos

Processed bi-weekly payroll for 250+ employees ensuring compliance with organizational and regulatory policies. Generated workforce, staffing and operational reports to support leadership planning and scheduling decisions. Coordinated onboarding, training logistics, cross‑functional scheduling, system access, and new hire documentation. Ensured compliance through accurate record keeping, policy communication and documentation audits. Resolved time-sensitive operational issues and maintained high-quality documentation standards.