k
komaltayal

Komal T

@komaltayal

Cloud Support Engineer II

India
English
About me
Cloud Support Engineer II at AWS with 4+ years in cloud infrastructure, analytics, streaming data and networking. SME in Amazon OpenSearch and Managed Streaming Kafka. Proven record in service reliability, cost optimization, and incident resolution for enterprise customers. Strong Linux foundation with expertise in troubleshooting complex cloud environments. Known for mentoring peers and leading critical situations. Passionate about expanding into multicloud technologies and scalable cross-cloud solutions.... Read more

Skills

k
komaltayal
Komal T
Offline • 
Average response time: 1 hour

See my services

SQL & NoSQL Queries
I will fix and write the sql queries, create databases, manage them, cloud engineer
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Technical Writing
I will write clear technical articles and documentation for your product
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Work experience

Amazon

Cloud Support Engineer

Amazon • Full-time

Jun 2023 - Present • 2 yrs 11 mos

Core responsibilities: - Troubleshooting complex cloud infrastructure issues for enterprise customers - Resolving incidents across managed services — primarily Amazon MSK (Kafka) and Amazon OpenSearch Service - Diagnosing networking, connectivity, authentication, and performance problems - Analyzing logs (CloudWatch, broker logs, pipeline logs) to identify root causes - Guiding customers through multi-VPC setups, security group configurations, and cross-account access - Supporting customers during Large Scale Events (LSEs) — assessing impact, communicating status, and recommending corrective actions Technical areas: - Amazon MSK (Kafka) — cluster configuration, SASL/SCRAM & IAM auth, multi-VPC connectivity, consumer/producer tuning, KRaft clusters - Amazon OpenSearch Service — cluster health, zone awareness, shard allocation, pipeline (OSIS/Data Prepper) troubleshooting - Networking — VPC, PrivateLink, security groups, cross-VPC connectivity - Linux, EC2, EBS fundamentals - Streaming data pipelines and analytics SME (Subject Matter Expert) in: - Amazon OpenSearch Managed Service - Amazon Managed Streaming for Apache Kafka (MSK) Beyond technical work: - Mentoring peers - Leading critical situations (high-severity incidents) - Enhancing customer experience - Driving service reliability and cost optimization Experience: 4+ years at AWS + 1 year prior as Data Engineer Associate at PCGI Consulting