Alci Gonzalez

Senior Training Specialist

BYD Auto Ltd. • Full-time

Oct 2024 - Present • 1 yr 8 mos

Key Achievements at BYD (2024–Present): Global Training Architect: I developed and implemented comprehensive training programs for BYD Auto Divisions across EMEA and APAC, covering everything from Social Media Strategy to deep Technical Knowledge. NPS Optimization (Austria & Germany): I led a high-impact Net Promoter Score (NPS) extraction project, interviewing top-quartile stores to codify and replicate best practices in referrals and after-sales follow-ups. Operational Standardization: I instituted a standardized delivery/hand-over checklist and referral prompts, while establishing weekly NPS and sales funnel reviews with store leadership to ensure consistent growth. Business Intelligence & Coaching: I built a custom, lightweight NPS dashboard and frontline coaching checklists to enable rapid, scalable replication of success across new markets. Australian Market Specialist: I produced the official English training packs, talk tracks, and FAQs for the Atto 1, Atto 2, Sealion 5, and Sealion 8, specifically focusing on objection-handling for core DM-i/DMO technologies. Financial & Product Strategy: My role integrates complex financial analysis and valuation with product costing to ensure every market entry is both competitive and profitable.

Engineering Project Manager and Key Account Manager

Quest Composites Technology Corporation • Full-time

Nov 2016 - Aug 2024 • 7 yrs 9 mos

Key Achievements at Quest: Massive Revenue Growth: I strategically expanded the Trek Bicycle Corp. account by introducing three new product lines—Automotive Parts, E-Mobility, and Sporting Goods—which directly contributed to scaling organic revenue from $80M to $200M. Operational Efficiency: I spearheaded a digital transformation initiative that reduced product development lead times by 33%, cutting the cycle from 120 days down to 80 days. Data-Driven Cost Savings: Using Python and Minitab, I conducted deep-dive cost-benefit and warranty claim analyses that generated $1.2M in annual savings and provided the leverage needed to successfully renegotiate key contracts. Business Intelligence Innovation: I collaborated with IT to design and implement a custom Kanban dashboard, transforming static Excel data into a real-time UX/UI tool for live supply chain monitoring. Global Sustainability: I led the integration of recyclable materials into our production lines, building a circular economy network with partners across Asia and Europe. Leadership & Methodology: I managed and mentored a multinational team of five project managers, guiding them to PMP certification and standardizing our operations using strict PMI methodology. Technical Oversight: I owned the end-to-end technical management for failure analysis, field testing, and warranty handling, ensuring seamless alignment between R&D, Design, and Supply Chain teams.