I will native chinese customer support specialist
Native Chinese Customer Support Specialist
About this Gig
I will provide professional native Chinese customer service and after-sales support for your online store or brand.
As a native Chinese speaker, I can help you communicate effectively with Chinese-speaking customers, handle inquiries, and resolve after-sales issues smoothly.
**What I can do for you:**
- Reply to customer messages in natural, polite Chinese
- Handle email, live chat, and basic WeChat inquiries
- Process after-sales issues (refunds, returns, complaints)
- Provide clear and timely responses to improve customer satisfaction
- Optional: Weekly summary report of customer feedback
**Who this is for:**
Overseas sellers and brands that need reliable Chinese customer support without hiring a full-time staff member.
**Why choose me:**
- Native Chinese speaker
- Clear and professional communication
- Fast response
- Flexible support (hourly or monthly packages)
Just send me the details of your store or the type of support you need, and Ill get started quickly.
Social media platform:
TikTok
•
YouTube
•
Discord
•
Telegram
•
Other
Service type:
Non-technical support
Language:
Chinese (simplified)
•
Chinese (traditional)
Timezone:
UTC nighttime
Support software:
Other
Knowledge base software:
Document 360
FAQ
Question: Do you support WeChat?
Answer: Yes, I can handle basic WeChat customer inquiries if needed.
Question: How quickly do you reply to customers?
Answer: I aim to reply within a few hours during working time. Faster response available with extra service.
Question: Can I order extra hours later?
Answer: Yes, you can purchase extra hours anytime through the gig extras.
