
Kaustubhi S
Language bridge builder for Hindi, Marathi, and English
Skills

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Portfolio
Work experience
Customer Service Specialist
NewAge Products Design Pvt Ltd ⢠Full-time
Nov 2023 - Present ⢠2 yrs 6 mos
⢠Supported customers across calls & emails for order updates, delivery coordination, and after-sales care. ⢠Handled 50â70 emails/calls per shift with consistent clarity and ownership, maintaining 90% customer satisfaction. ⢠Used SAP, Salesforce, and JIRA to manage orders, track escalations, and document resolutions. ⢠Maintained calm, clear, and ownership-driven communication throughout varied customer scenarios.
Freelance Editor & Content Writer â (2020âPresent)
other ⢠Freelance
Apr 2020 - Present ⢠6 yrs 1 mo
⢠Edited and proofread long-form content, web articles, and manuscripts. ⢠Helped writers refine tone, structure, and emotional clarity.
Senior Customer Service Associate
Radius Global Solutions ⢠Full-time
Nov 2022 - Oct 2023 ⢠11 mos
⢠Assisted cardmembers with credit inquiries, payment issues, and account updates. ⢠Managed 60â80 calls per day with high accuracy and consistency. ⢠Improved customer satisfaction through clear explanations and fast resolutions.
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harishrathod
Repeat Client

United States
harishrathod
Repeat Client

United States
I have to really admit, the draft prepared is exceptionally good
