L.Kranthi K

Arc Trainer (Software Product Trainer)

ISC Group • Full-time

Feb 2025 - Present • 1 yr 8 mos

•Delivered Product Training in Arc(Archarina) Platform covering SaaS products like Arc Time, Arc HRM, Arc CRM, Arc OM, ArcEcomm, Arc Pay, Arc Ticketing. •Masterminded remote and in-person training workshops for the Arc platform, resulting in a 90% training completion rate and accelerated product adoption among new client organizations. •Creation of comprehensive training resources including quick videos, SOPs, quick start guides, and knowledge base articles (HelpDesk), training videos to improve customer self-sufficiency •Manage training calendars, learning schedules, nominations, and execution logistics. •Administer Learning Management Systems (LMS) including training assignments, completion tracking, certifications, and reporting. •Creating, implementing, and delivering thorough training courses that enable users to use Android/IOS services and products efficiently. •Orchestrated collaborative sessions with sales, product experts, implementation, and support teams to extract key insights, enhancing user training programs and lifting new user satisfaction scores by 20% in the first quarter. •Ensure training content is relevant, and addresses actual user needs. Comfortable creating materials from scratch. •Conducting knowledge transfer sessions by developing e-learning modules and learning content for continuous learning and onboarding of new joiners. •Developing and delivering customized training programs for specific user groups, addressing their unique learning needs. • Provided ongoing support for users post-go-live, analysing knowledge gaps through additional training sessions or materials. •I take pride in managing, organizing, and maintaining software and training content, ensuring all materials are up to date and accessible. •Govern learning roadmaps, mandatory training compliance, and employee learning journeys. •Maintain accurate learning records, audit documentation, and monthly training metrics.