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Kshitij
@ksolutionspro
Professional Customer Support Specialist Email and Chat Expert
India
English, Hindi
About me
Hi, I’m Kshitij
I’m a customer support specialist with experience in US voice processes (Xfinity) and Instacart support at Teleperformance.
Now I combine my real-world experience with AI tools like ChatGPT to deliver fast, high-quality work.
Here’s what I can help you with:
✔ Professional email writing & replies
✔ Customer support chat handling
✔ Resume & cover letter writing
✔ Product descriptions & content writing
Why choose me?
✔ Quick response & on-time delivery
✔ 100% client satisfaction focus
✔ Real support experience (not just theory)
Let’s work together and grow your business
Skills
Kshitij
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will handle shopify email and chat support
Customer Support
I will be your ecommerce customer support VA
Portfolio
Work experience
Network Engineer
Tech Mahindra • Full-time
Mar 2026 - Present • 2 mos
Working as a Network Engineer in the AT&T EE-ART B2B escalation team at Tech Mahindra. Handle escalated tickets from Sales Managers via CRM tool, analyze logs, troubleshoot network-related issues, and provide resolutions. Communicate with business clients through calls and emails, ensuring quick issue resolution and high service quality. Experienced in ticket management, escalation handling, and maintaining SLA compliance.
Customer Support Associate
Teleperformance • Full-time
Dec 2025 - Mar 2026 • 3 mos
Provided support for Instacart users by resolving order, payment, and delivery issues. Delivered quick and effective solutions while maintaining quality standards.
Analyst-Customer Support
Eclectic Soul Tees • Full-time
Jan 2025 - Oct 2025 • 9 mos
Worked at eClerx (Customer Support – Comcast/Xfinity process). Handled US-based customer support for Comcast/Xfinity. Resolved technical issues, managed customer queries, and performed sales in a blended process environment. Maintained high KPI performance and customer satisfaction.
