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Kunal K
@kunal_428
Customer Support Specialist, Live Chat and Email Support Expert
India
English, Hindi
About me
Hello,
I am an MBA graduate with experience as a Customer Support Executive specializing in chat and email support. I have handled customer queries, resolved issues efficiently, and ensured a positive customer experience. My management background helps me understand customer needs and communicate professionally. I focus on quick response, clear communication, and customer satisfaction. I am reliable and ready to start immediately.
Skills
Kunal K
Offline •
Average response time: 1 hour
Work experience
Customer Operations Analyst
Eclerx Services Ltd. • Full-time
Aug 2023 - Mar 2025 • 1 yr 7 mos
Worked as a Customer Operations Analyst handling customer queries and supporting business operations. Managed chat and email communication, resolved customer issues efficiently, and ensured high customer satisfaction. Collaborated with team members to improve processes and workflow efficiency. Assisted in training new team members and contributed to achieving team targets. Focused on delivering quality service with strong communication and problem-solving skills.
