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I will program medallia surveys and closed loop alerts for your team
Medallia Consultant, Surveys, Dashboards, Speech Analytics
Hi, I'm Kunjal, a Medallia consultant and CX analyst based in Toronto. I've implemented Medallia for banking, insurance, retail and hospitality programs: surveys, closed-loop alerts, data feeds, Text ...
About this Gig
A Medallia survey only pays off when someone acts on the answers. Plenty of programs collect feedback; far fewer close the loop.
I program Medallia surveys end to end and connect them to closed-loop alerts, so unhappy customers get a follow-up instead of silence. I've built journey surveys for banking, insurance, retail and hospitality programs.
What you get:
Survey programming with clean logic, piping and translations
Email invitation templates and send rules tied to your customer data
NPS, CSAT and CES questions framed the way Medallia reports them
Alert rules that route detractors and hot topics to the right team
A test log and handover doc so your team can maintain it
Tested before it goes live. Every path is checked with dummy records, and nothing switches on in production until you sign off.
Works with Medallia Experience Cloud, including email invitations, alerts and case management.
Send me your questionnaire and who should follow up on which responses, and I'll tell you which package fits.
Purpose:
Customer satisfaction & loyalty research
Research method:
Surveys
Survey platform:
Other
My Portfolio
FAQ
Can you program from my Word questionnaire?
Yes. Word, PDF or a spreadsheet all work.
Do you set up the email invitations too?
Yes, templates and send rules. Your team decides when it goes live.
What counts as an alert rule?
One trigger, such as an NPS of 0 to 6 or a topic mention, that creates a case for the right team with a due date.
Do you recruit respondents?
No. Medallia surveys go to your own customers through your invitations, so there's no panel or participant cost.
