k
kwachian

Ian Kwach

@kwachian

Elite Executive Assistant

Kenya
English
About me
I help busy entrepreneurs and small businesses streamline operations, manage CRM systems, and build a consistent online presence through strategic social media management. From handling emails, organizing your calendar, managing your client relationships (HubSpot, Zoho, etc.), to creating and scheduling content across Instagram, Facebook, LinkedIn, and more — I keep things running smoothly behind the scenes. If you're ready to delegate and grow, let's work together to elevate your brand and free up your time... Read more

Skills

k
kwachian
Ian Kwach
Offline • 
Average response time: 2 hours

See my services

Consultation
I will your data analyst and tableau expert, excel, and bi business dashboards
From$15 / projectMore details
General Assistance
I will be your long term personal executive virtual assistant for daily
From$10 / projectMore details

Portfolio

Work experience

HealthCare.gov

Office Administrator & Executive Support

HealthCare.gov • Freelance

Dec 2024 - Present • 1 yr 5 mos

Owned executive calendars for healthcare leaders across 6 US time zones—zero missed meetings or scheduling conflicts Managed mission-critical email workflows; flagged urgent issues instantly—zero missed executive communications Orchestrated complex travel logistics for multi-stop international itineraries with real-time adaptability Designed operational SOPs that reduced internal response time by 30% and became team-wide standard Coordinated 40+ healthcare worker placements while maintaining 100% client satisfaction

Data Analyst

Kenya marine and Fisheries Research Institute • Full-time

Apr 2023 - Apr 2024 • 1 yr

ProducedmonthlyreportsutilizingadvancedExcel,SPSS,R,Tableau,andPythontocreateimpactfuldatavisualizationsandactionableinsights • Conducted in-depth data analysis to support strategic planning initiatives and optimize resource allocation • Designed, developed, and maintained robust data pipelines, ensuring seamless and accurate information flow across departments • Collaborated with cross-functional teams to ensure data integrity and alignment with organizational goals

JPMorgan_Chase & Co.

Customer service

JPMorgan Chase & Co. • Full-time

Dec 2020 - Jun 2022 • 1 yr 6 mos

Managed sensitive personal banking and high-value client interactions with executive-level discretion Resolved billing disputes, fraud inquiries, and loan applications with calm precision—zero escalations Maintained 100% compliance with banking data security and confidentiality protocols Identified recurring process gaps that led to organization-wide workflow improvements