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Fiverr Pro
English
$
USD
Mbuyane Nancy
@kwandagrace
South Africa
About me
I am a detail-driven VA who specialises in transforming ideas into clear, structured, and professionally presented documents. With a background in ICT support and testing, I bring strong attention to detail, accuracy, and organisation to every project I handle.
I offer support in business plan creation, business analysis, proofreading, and document formatting, ensuring that all content is polished, well-organised, and easy to understand. I take pride in delivering work that is both professional and impactful.
Skills
Mbuyane Nancy
Offline •
Average response time: 1 hour
See my services
Business Plans for Startups
I will create a startup business plan with professional structure
Work experience
Department of Foreign Affairs
Full-time • 4 yrs 10 mos
Quality Assurance
Dec 2023 - Present • 2 yrs 5 mos
Description: Reviewed surveys and applications for accuracy and quality Identified and corrected errors in data and formatting Ensured consistency and compliance with quality standards Improved overall content clarity and readability Key Achievement: Reduced errors and improved the quality of submitted work through detailed review processes
Service Desk Support
Dec 2023 - Present • 2 yrs 5 mos
Description: Provided first-line technical support and resolved user issues efficiently Logged and managed support tickets using tools like Marval and SCCM Assisted with troubleshooting hardware and software problems Maintained accurate records and documentation of support requests Delivered professional communication while assisting users Key Achievement: Resolved multiple daily support tickets while maintaining high accuracy and attention to detail
Virtual Assistant & Document Specialist
Freelancing Career • Freelance
Aug 2023 - Present • 2 yrs 9 mos
Description: Assisted with document creation, editing, and professional formatting Proofread and refined content to improve clarity, grammar, and overall quality Conducted basic business analysis to help structure ideas and identify key business components Created and organized business plans for startup and small business concepts Performed market and internet research to support business planning Structured information into clear, well-organized, and easy-to-read documents Supported administrative tasks and accurate data entry Key Achievement: Transformed rough ideas into clear, structured, and professionally presented business documents
