k
kwarta

Samat

@kwarta

Customer Experience Consultant

Kyrgyzstan
English, Russian, French
About me
I help small businesses improve their customer experience by identifying where customers get confused, frustrated, or drop off. I analyze onboarding flows, customer communication, and support interactions to uncover friction points and find practical ways to improve service quality and retention. My approach focuses on clear analysis, prioritized recommendations, and realistic improvements your team can implement. I don't just identify problems; I help you understand why they happen and what actions will create the biggest impact.... Read more

Skills

k
kwarta
Samat
Offline • 
Average response time: 1 hour

See my services

Customer Journey Mapping
I will audit your customer experience
From$30 / projectMore details

Portfolio

Work experience

Self_Employed

Online Tutor

Self Employed • Freelance

Jul 2022 - Present • 4 yrs

✓ Deliver tailored English programs for international clients using structured methods, clear objectives, and measurable outcomes. ✓ Manage client schedules, prioritize requirements, and maintain progress tracking systems to ensure effective support. ✓ Improve client experience through standardized assessments, feedback systems, and organized service processes.