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kwkscream

David S

@kwkscream

Technical Support Engineer Infrastructure

Ukraine
Ukrainian
About me
I am a Technical Support Engineer with a Bachelor's degree in Computer Engineering and hands-on experience supporting modern web infrastructure. My expertise includes troubleshooting DNS, Cloudflare, and SSL/TLS certificates, alongside practical frontend development in Vue.js and automation using Python. I am passionate about infrastructure, automation, and growing into a DevOps role.... Read more

Skills

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kwkscream
David S
Offline • 
Average response time: 1 hour

See my services

Scripting
I will handle python automation, server deployment, and devops task
From$15 / projectMore details

Work experience

Private Site

Full-time • 2 yrs 8 mos

Technical Support Engineer (Infrastructure)

May 2025 - Present • 1 yr 3 mos

Providing infrastructure and technical support for web-based services, including domain management, DNS configuration, Cloudflare, SSL certificates, web hosting, and landing page deployment. Troubleshooting infrastructure issues, maintaining tracking platforms, and collaborating with internal teams to ensure reliable web operations.

Technical Support (L1)

Sep 2023 - Feb 2025 • 1 yr 5 mos

In my role as a Technical Support Specialist for a private digital e-commerce platform, I provide real-time technical assistance and troubleshooting directly to users via live chat. My daily focus is on investigating failed transactions, analyzing system logs, and resolving access issues on the fly. I regularly interact with payment gateways and internal APIs to pinpoint the root causes of platform errors during live communication. To speed up incident resolution and avoid manual routine, I actively use Python scripts for data parsing and automating technical checks, ensuring smooth delivery of in-game purchases and digital assets.