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Fiverr Pro
English
$
USD
I will handle guest messages and customer support
Guest Services, Customer Support and Admin Projects
Hi, I'm Kyle. I bring 15+ years in property management, vacation rentals and hospitality, including roles as Regional Property Manager and Director of Vacation Rentals. I help with admin tasks, spread...
About this Gig
If you need help keeping up with guest or customer messages, I can cover an agreed block of email or live chat support.
I currently work remotely in guest relations. I'm used to answering questions, following established procedures, and knowing when an issue needs a manager's attention.
I can help with:
- Booking and reservation questions
- Check-in and checkout guidance
- Routine customer inquiries
- Flagging issues that need your approval
We'll start with a two-hour Support Trial for one business and one inbox or support queue. It includes up to 30 minutes reviewing your instructions and a short written handoff of anything still open.
My background is in vacation rentals and hospitality, but I'm happy to discuss support for other businesses too.
Please message me before ordering so we can agree on the coverage time, platform, and workload. If we're a good fit, we can discuss regular support afterward.
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Salesforce
•
HubSpot
•
Other
FAQ
What does the Support Trial include?
One two-hour block of email or live chat support for one business and one agreed inbox or support queue. It also includes up to 30 minutes reviewing your instructions and a short written handoff covering anything still outstanding.
Do I need to message you before ordering?
Yes, please. We'll confirm the coverage time, time zone, workload, and platform before you order so we both know what to expect.
Do you only work with vacation rentals?
Most of my experience is in property management and hospitality, but I'm open to other businesses that need customer support. Send me a little information about your business and what you'd like help with.
Can you provide ongoing support?
Yes, if the hours and workload are a good fit. The trial gives us a chance to work together before discussing a regular arrangement.
Which platforms can you work with?
Tell me what you're using, and I'll confirm whether it's a good fit. I've worked with property management systems and guest communication tools, but some platforms or workflows may require additional training.
What happens if a customer issue needs my approval?
We'll agree on that before starting. I'll follow your guidelines, handle questions within my authority, and flag anything that needs your decision. The handoff will include any unresolved issues.
Does this include phone support or 24-hour coverage?
This package covers email or live chat during our agreed two-hour block. Phone support and coverage outside that block aren't included.
