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Localization Specialist
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Customer Service Representative
iGaming • Full-time
Sep 2021 - Sep 2025 • 4 yrs
Provided multilingual customer support (Japanese, English) in the iGaming industry for an international user base. Worked daily with in-game texts, UI elements, system messages, promotions, and player communications, ensuring clarity, accuracy, and tone consistency across platforms. Acted as a communication bridge between players and internal teams, identifying unclear or problematic UI wording and suggesting improvements to enhance user experience. Gained strong practical experience in user-focused writing, terminology consistency, and context-aware communication