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lagomopsco

Kay B

@lagomopsco

Workflow Automation for Small Businesses

United States
English
About me
I build workflow automations for small home service businesses — contractors, HVAC, garage doors, remodelers. I run a live operations portal used daily in the field by a garage door company: estimates, contracts, job tracking, invoices, payments. Seven years inside home service companies before that. Here I build single automations that kill a repetitive task. Lead comes in → you get a text. Invoice paid → receipt and review request go out. Job scheduled → tech gets it on his phone. Built in n8n, connected to what you already use. Tell me what eats your time.... Read more

Skills

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lagomopsco
Kay B
Offline • 
Average response time: 1 hour

See my services

API & Integrations
I will build a custom workflow automation for your small business
From$185 / projectMore details

Portfolio

Work experience

Founder & Operations Systems Builder

Lagom Ops Co. • Self-employed

Mar 2026 - Present • 6 mos

Build and host operations portals for small home service contractors — estimates, contracts, job tracking, invoicing, and payments in one system. Design workflow automations that remove repetitive office work.

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Full-time • 6 yrs 11 mos

Operations Manager

Mar 2025 - Mar 2026 • 1 yr

Built and run the operations system used daily in the field. Handle estimating, scheduling, invoicing, and customer follow-up.

Inside Sales and Call center Manager

Apr 2019 - Mar 2025 • 5 yrs 11 mos

Managed an inside sales and call center team for a home service company — inbound leads, outbound follow-up, scheduling, and appointment setting. Hired, trained, and coached reps on the phone. Built the scripts, tracked the numbers, and owned the handoff from first call to booked job. Seven years in home services taught me exactly where a small company loses money between the phone ringing and the work getting done.