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Laia
@laia_andrian
French Virtual Assistant for Customer Support, Data Entry and Invoicing
Madagascar
French
About me
After working in a call center, I decided to become independent and help businesses manage their daily tasks more efficiently.
I specialize in:
Customer Support (French): handling emails and client communication
Invoicing: creating, sending, and tracking invoices
Administrative Support: file organization and daily admin tasks
I am organized, detail-oriented, and committed to delivering high-quality work. My goal is to help you save time and improve your business productivity.
I am available and ready to support you. Feel free to contact me to discuss your needs.
Laia
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will handle your customer support as a virtual assistant
Messaging & Emailing
I will handle your invoicing and payment tracking
Portfolio
Work experience
Konecta
Full-time • 3 yrs 1 mo
Conseillère support technique – Niveau expert (téléphone et écrit)
Jan 2023 - Dec 2025 • 2 yrs 11 mos
Analyse des dysfonctionnements et dépannage à distance Gestion des tickets et suivi des demandes clients Maîtrise des outils CRM et logiciels de support
Conseillère support technique – Niveau expert (téléphone et écrit) Élue meilleure conseillère client – ESCDA 2025
Mar 2025 - Mar 2025 • 0 mos
Participation active à la réussite des objectifs opérationnels de la société Distinction : Meilleur conseiller technique Respect strict des scripts, procédures et consignes opérationnelles (DO)
Conseillère client en service commercial – Projet Amazon (appels & e-mails)
Oct 2022 - Dec 2022 • 2 mos
Suivi des commandes et gestion des réclamations clients Adaptation de la posture selon le type de client et gestion des appels conflictuels Assurance, accompagnement et fidélisation de la clientèle
2 Reviews
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Rating Breakdown
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1-2 out of 2 Reviews
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dreamchasersmag
Germany
I gave Laia a quite complex task. She followed the instructions as discussed and did very good and reliable work. I'd recommend her! Thanks again :)
Helpful?
amandinemazenc
France
Helpful?
