I will provide ecommerce customer support and live chat using gorgias

Are you struggling to keep up with customer tickets on your e-commerce store?

What I Can Do For You:

• Gorgias Management: Handling incoming emails, live chat, and social media tickets (Instagram, Facebook).
• Macro & Automation Setup: Creating smart Gorgias macros and automated rules to speed up response times.
• Shopify Integration: Checking order status, handling tracking inquiries (WISMO), issuing refunds, and processing exchanges directly via Gorgias.
• Customer Retention & Sales: Answering pre-purchase inquiries to convert store visitors into buying customers.
• Macro Personalization: Ensuring every customer receives a friendly, branded, and empathetic response.

Why Choose Me?

1. Gorgias Trained: Deep understanding of the Gorgias ecosystem and best practices.

2.E-commerce Native: Familiar with Shopify apps, dropshipping logistics, and order fulfillment processes.

3.Fast & Accurate: Focused on reducing First Response Time (FRT) and Resolution Time.

Requirements

1. Store name & niche (e.g., Apparel, Beauty, Tech).
2. Access invite to your Gorgias workspace.
3. Access invite to Shopify (if order management or refund execution is required).
4. FAQ document or brand guidelines (if available).