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Hebs
@lamaaar
Trilingual VA Back Office and Customer Support
Morocco
French, Arabic, English
About me
Hi! I’m Hiba, a trilingual VA & Back Office Specialist from Morocco 🇲🇦 With 1 year at Concentrix, I handled back-office operations, complex client files, and mediated disputes between clients and providers.
What I offer:
✅ Back office & file management
✅ Data entry & document processing
✅ Complaint handling & dispute resolution
✅ Email & chat support
Why me? I’m fluent in English, French & Arabic, detail-oriented, fast and reliable. Let’s work together! 🚀
Skills
Hebs
Offline •
Average response time: 1 hour
See my services
Messaging & Emailing
I will provide trilingual back office support and virtual assistant services
Work experience
back office agent
Concentrix • Full-time
Sep 2025 - Present • 1 yr 1 mo
Managed and tracked complex client files in a fast-paced environment, ensuring accuracy, quality and compliance at every step. Handled customer inquiries, processed refunds and resolved disputes as an official mediator between clients and service providers. Delivered reliable back-office support across documentation, data entry and administrative procedures.
