l
laneascent

Derrick L

@laneascent

Support Engineer Voice Talent

United States
English
About me
Derrick, founder of Lane Ascent. Professional voice work, including narration, character voices, e-learning, corporate video, and audiobook production—all with studio-quality equipment and precise technical spec adherence. Also offer support operations consulting: escalation management, process documentation, and team training. 6+ years leading support teams at scale. Detail-oriented, reliable, committed to quality work delivered on time. Let's elevate your project.... Read more

Skills

l
laneascent
Derrick L
Offline • 
Average response time: 1 hour

See my services

Voice Over
I will narrate your elearning course or corporate training video
From$35 / projectMore details

Work experience

Bluehost

Escalated Support Manager

Bluehost • Full-time

Sep 2023 - Jun 2024 • 9 mos

Led Tier 4 technical support and escalation management. Drove process improvements and system implementations that increased team efficiency and customer satisfaction.

HostGator

Technical Support Department Supervisor

HostGator • Full-time

Jan 2010 - Sep 2023 • 13 yrs 8 mos

Progressed from chat support to supervisory leadership, managing support operations at scale. Built processes and trained teams across multiple departments.