I will be your technical virtual assistant for customer operations

Larissa Tivelli

Brazil

I speak English, Portuguese

2 orders completed

Community Support, Community Management, Customer Experience

Hello, I'm Larissa! 🌟 As a customer-obsessed professional, I bring extreme ownership to support and community operations. Native in Portuguese and fluent in English, I thrive at startup velocity, act...
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About this Gig

Looking for a reliable, tech-savvy partner to streamline your operations and look after your customers? Lets connect!


Moving beyond simple data entry, I thrive at the intersection of community engagement, technical tools, and structured workflows to help founders scale with confidence.


What I can help you with:

  • Customer Support & CX: Managing high-volume tickets with empathy, fast responses, and a focus on account retention.
  • Knowledge Base & FAQ: Drafting and organizing comprehensive Help Center articles to reduce ticket volume.
  • Community & Platforms: Setting up infrastructures and managing digital platforms like Discord or Live Chat.
  • Technical VA: Bridging the gap between users and technical teams by performing first-step investigations.

Why work with me?

  • Fully aligned with North American business hours (EST/CST).
  • High organizational agility and proactive communication.


Please send me a message before placing an order to ensure the perfect workflow fit!

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be your technical virtual assistant for customer operations
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be your technical virtual assistant for customer operations

Messaging platform:

Email

•

Social media

•

Live chat

Language:

English

•

Portuguese

Work model:

Project-based

•

Weekly assistance

•

Monthly retainer

Industry:

E-Commerce

•

Gaming

•

Software

Purpose:

Business

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