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Latassia Miller
@lattymiller13
Graphic Design, Data Entry, Research
Jamaica
English
About me
Hello, I am Samantha Miller.
As a results-driven Customer Service Representative with over 5 years of experience in the BPO sector, I bring a strong passion for delivering exceptional customer experiences. My expertise spans Customer Service, Inbound/Outbound operations, Data Entry, team mentoring, Graphic Design, and Appointment Setting. Committed to professional growth, I stay updated on industry trends and best practices. Currently pursuing an Associate Degree in Business Administration, I am eager to connect with professionals who share my enthusiasm for customer service excellence.
Skills
Latassia Miller
Offline •
See my services
Call Center & Calling
I will make all your phone calls
Social Media Management
I will be your personal social media manager
Want to work on an hourly basis?
Tell Latassia Miller what you need.
$10
/
hourWork experience
Customer Service Representative
Sagility • Full-time
Apr 2024 - Present • 2 yrs 7 mos
Provided accurate information and guidance to customers via , Email, or Voice. Premier Consultant Resolved an average of 50+ customer inquiries per day with a 95% resolution rate, achieving a90% customer satisfaction score. Reduced response time by 20% through streamlined processes.
Customer Service Representative
Ibex Grand • Full-time
Jan 2022 - Oct 2023 • 1 yr 9 mos
Provided accurate information and guidance to customers via, Email, or Voice. Premier Consultant Resolved an average of 50+ customer inquiries per day with a 95% resolution rate, achieving a90% customer satisfaction score. Reduced response time by 20% through streamlined processes. Mentor
42 Reviews
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1-5 out of 42 Reviews
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coolchoicemedia
United States
Ongoing collaboration
Helpful?
coolchoicemedia
United States
Ongoing collaboration
Very Easy to work with. Very Creative, Pays Attention to details and is very innovative. A true professional in her craft.
Helpful?
westkwik
United States
Helpful?
superp007
United States
Ongoing collaboration
Helpful?
maya_papayaa
United States
Worked efficiently and effectively to complete my calling needs! Was responsive and respectful all the way through and provided a spreadsheet for calls she made with details on what happened during the call. 5/5
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