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$
USD
I will audit and improve your customer service chatbot workflow
Layo Contreiras
About this gig
Is your customer service process taking too much time or making your business lose potential customers?
I will audit your customer service workflow and identify practical ways to improve repetitive questions, lead qualification, follow-ups, and next steps.
This service is ideal for small businesses, creators, consultants, and online brands that use WhatsApp or chat-based support.
What I will review:
Your current customer service process
Repetitive questions and manual tasks
Lead capture and qualification opportunities
Follow-up gaps
Customer journey and next steps
Depending on the package, you will receive:
A clear workflow audit
Practical improvement suggestions
A simple customer service workflow map
Conversation script recommendations
An automation roadmap for future implementation
This is a practical audit focused on clarity, organization, and efficiency. It does not include full chatbot development, CRM integration, or API implementation unless agreed through a custom offer.
Please contact me before ordering and briefly describe your current process and the tools you use.
Get to know Layo Contreiras
Layo Contreiras
AI Automation and Workflow Specialist
- FromBrazil
- Member sinceAug 2026
- Avg. response time1 hour
Languages
Portuguese, English, Spanish
I’m Layo Contreiras, an AI Automation and Workflow Specialist from Brazil. I help small businesses and digital creators reduce repetitive work, improve customer service, and organize leads with practical no-code automation. My services include WhatsApp workflows, lead capture forms and quizzes, Google Sheets automation, follow-up systems, and AI-assisted customer support. I focus on clear, reliable workflows that save time and improve the customer experience.
My Portfolio
Other Chatbot Development Services I Offer
FAQ
What do you need from me to start the audit?
I need a brief description of your current customer service process, the main problems you are experiencing, and the tools or channels you currently use. Screenshots or sample conversations can also be helpful, but please remove any private customer information.
Do you build the chatbot or automation in this Gig?
This Gig focuses on auditing your current process and providing practical improvement recommendations. Full chatbot development, API connections, CRM integrations, and implementation are not included unless agreed through a separate custom offer.
Can you review WhatsApp customer service workflows?
Yes. I can review WhatsApp-based customer service processes, including repetitive questions, lead qualification, follow-ups, and the steps used to guide customers toward the next action.
Can you create a custom offer for a larger project?
Yes. If you need a complete workflow, chatbot, lead capture system, or automation implementation, please contact me first. I will review your requirements and create a custom offer based on the scope.
Will you work with my existing tools?
Yes. I can review workflows involving tools such as WhatsApp, forms, Google Sheets, chat platforms, and no-code automation tools. Please contact me before ordering so I can confirm whether your specific tools are supported.
