I will handle customer comments and dms for your online store


About this gig
Running an online store means your comments and DMs are full of questions, complaints, and potential sales and missing them costs you customers.
I help e-commerce brands stay on top of their social media by:
- Replying to comments and messages quickly, in your brand's voice
- Researching competitors and trends in your niche so you know what's working
- Suggesting content ideas that turn browsers into buyers
Whether you're launching a new product or just trying to keep up with engagement, I'll help you stay responsive and relevant without you having to be online 24/7.
Let's chat about your store and I'll put together a plan that fits.
Get to know Leah Amari
Certified Digital Marketing Expert Helping brands grow online
- FromKenya
- Member sinceMay 2026
Languages
English
Other Social Media Marketing Services I Offer
FAQ
Do you need access to my social media accounts?
Yes, I'll need admin/collaborator access (or login details) to reply to comments and DMs on your behalf. I recommend adding me as a team member through your platform's business settings rather than sharing your personal password, for security. I'll walk you through this after you order.
What if I get more comments/DMs than expected during the week?
My packages are designed around typical engagement volume for small-to-medium e-commerce stores. If your comment volume is unusually high (e.g., during a big sale or viral post), let me know in advance so we can adjust to a higher package or add extra coverage — this keeps response times fast for yo
Can you write content, or just manage comments?
The Basic package covers comment/DM replies only. If you'd like content ideas, a content calendar, or market research included, check out my Standard or Premium packages — they're built specifically to add those services on top of engagement management.

