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leahresolo

Leah Joy Resolo

@leahresolo

Reliable Support with a Human Touch

Philippines
Tagalog
About me
Hi! I’m Leah, a customer support specialist with experience in email and chat support, order tracking, refunds, and issue resolution. I work with tools like Zendesk, Helpdesk, Workday, Slack, and Google Workspace to manage inquiries efficiently. I’m detail-oriented, reliable, and focused on providing friendly, clear, and professional support. My goal is to help businesses deliver smooth customer experiences while keeping communication organized and responsive.... Read more

Skills

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leahresolo
Leah Joy Resolo
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide reliable email and customer service support
From$5 / projectMore details
Customer Support
I will provide email and admin support, copypasting, and data entry
From$10 / projectMore details

Portfolio

Work experience

Sportradar

Production Operator

Sportradar • Full-time

Feb 2024 - Oct 2025 • 1 yr 8 mos

Ensured accurate and up-to-date player profiles by verifying statistics and personal data, maintained squad rosters across multiple platforms, and promptly corrected discrepancies. Provided timely support by responding to client inquiries through helpdesk tickets and real-time chat during live matches.

Customer Support - T2

SHEIN Philippines • Full-time

Mar 2022 - Dec 2023 • 1 yr 9 mos

Skilled in analyzing customer concerns to provide effective, policy-compliant solutions while maintaining a positive and professional customer experience. Experienced in handling order placement, tracking, returns, and exchanges, ensuring accuracy, timely shipments, and empathetic support even in challenging situations.