
Lena A
Principal Technical Writer, Documentation Systems Specialist
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Work experience
Principal Technical Writer
Red Hat • Part-time
Oct 2022 - Present • 3 yrs 9 mos
Owning customer-facing documentation for Red Hat Satellite, an enterprise infrastructure management platform used by system administrators in complex production environments, as part of a 4-writer documentation team managing a documentation portfolio of 20+ titles • Design and maintain user-focused, task-oriented documentation enabling administrators to deploy, manage, and troubleshoot enterprise systems • Drive documentation architecture and modular structure improvements to increase usability and long-term maintainability • Contribute to large-scale documentation migration to DITA, supporting content restructuring and publishing workflow evolution