l
lienkoungalda

Gaël D

@lienkoungalda
4.3(1)

Social Media Manager, Design, Reels, Ads and Client Care

Senegal
English, French
About me
Great content gets attention. Great customer care keeps it. I help SMEs and entrepreneurs grow on social media: strategy, content, flyers & visuals, Reels, ads, community management and client support, all from one reliable expert. 7+ years in customer relations, French and English (native French). Fast replies, calm under pressure, zero micromanagement. ✔ Social media & community management ✔ Flyers, visuals & editorial design ✔ Reels & motion video ✔ Facebook, Instagram, LinkedIn & TikTok Ads ✔ Client support & lead follow-up Message me: I reply within 24h!... Read more

Skills

l
lienkoungalda
Gaël D
Offline • 
Average response time: 11 hours

See my services

Social Media Management
I will be your bilingual french and english social media manager for small business
From$65 / projectMore details
Paid Social Media
I will set up and manage your facebook and instagram ads campaign
From$45 / projectMore details

Portfolio

Work experience

Executive Virtual Assistant & Lead Manager

Freelance / Remote

Jul 2019 - Present • 7 yrs 3 mos

Medical Agenda Management: Managed high-volume scheduling for francophone health professionals using Doctolib and ClicRDV, reducing no-shows by 15%. ➤CRM & Lead Ops: Streamlined lead pipelines in HubSpot and Zoho, ensuring 100% data accuracy for sales teams. ➤Customer Success: Handled 50+ daily inquiries via Zendesk and Freshdesk, maintaining a 95%+ satisfaction rating. ➤Executive Support: Managed complex calendars and travel itineraries across multiple time zones (GMT, CET, EST).

Content Creator & Graphic Designer

Freelance • Freelance

Feb 2018 - Present • 8 yrs 8 mos

Visual Content Production: Designed 500+ high-conversion ad creatives and social media assets using Photoshop and Illustrator. ➤Video Virality: Edited 100+ Short-form videos (Reels/TikTok) using Premiere Pro and After Effects, resulting in multiple videos surpassing 50k+ views. ➤Editorial Design: Formatted professional E-books and multi-page layouts in InDesign for international authors. ➤Brand Identity: Developed consistent visual guidelines for startups, from logo creation to social media templates in Canva Pro.

Customer Support & Sales Specialist

Moov Africa/AlloFaso/VNW & Freelance

Nov 2017 - Present • 8 yrs 11 mos

➤Bilingual Communication: Provided seamless support in French and English, bridging communication gaps for international agencies. ➤Sales Support: Conducted cold outreach and lead qualification via email and LinkedIn, generating a consistent flow of booked meetings. ➤Problem Solving: Resolved complex shipping and billing disputes for Shopify-based brands, significantly improving customer retention.

1 Reviews
4.3

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Rating Breakdown
  • Seller communication level
    5
  • Quality of delivery
    5
  • Value of delivery
    3
1-1 out of 1 Reviews
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Most relevant
    N

    nadiaarnaud

    CH

    Switzerland

    Order Canceled

    4.3

    Travailler avec Gaël est un réel plaisir. Il est force de proposition et répond rapidement aux demandes. Je le recommande les yeux fermés.

    $200-$400

    Price

    3 weeks

    Duration

    Helpful?
    Yes
    No