l
lilhaniix

Ahmed Hani

@lilhaniix

Trainer

Egypt
English, Arabic
About me
I am a proactive and results-driven professional with over 4 years of experience in customer service, sales, and technical support. I am a skilled trainer and coach known for developing high-performing teams. I am an expert communicator with proven capabilities in enhancing operational efficiency and customer satisfaction.... Read more

Skills

l
lilhaniix
Ahmed Hani
Offline • 
Average response time: 1 hour

See my services

Lead Generation
I will be your expert cold calling agent that books more client meetings
From$25 / projectMore details

Work experience

Vodafone

customer service

Vodafone • Full-time

Sep 2021 - Aug 2022 • 11 mos

Delivered high-quality technical support, reducing customer escalations by 90%. Authored comprehensive troubleshooting guidelines, enhancing first-call resolution rates by 25%. Streamlined processes, resulting in a 15% reduction in average handling time.