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linhnguyen482

Linh N

@linhnguyen482

Customer Service Officer

Vietnam
Vietnamese, English
About me
I am a dedicated professional with experience in customer service, data processing, and securities trading operations. I have a strong background in investment economics and have successfully supported business process analysis, software testing, and financial consulting for individual and corporate clients.... Read more

Skills

l
linhnguyen482
Linh N
Offline • 
Average response time: 1 hour

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Template Docs & Formatting
I will convert PDF to word, google docs, or excel
From$5 / projectMore details

Portfolio

Work experience

InvestingPro

Customer Service Officer

InvestingPro • Full-time

Aug 2024 - Jun 2026 • 1 yr 10 mos

• Operated securities and fund trading systems. • Recorded information and prepared daily reports. • Managed customers' investment requests and information. September 2024 – June 2026 • Provided customer support and handled questions and inquiries related to trading activities. • Participated in a project researching and developing a derivatives commodity trading system. • Participated in the requirement analysis phase by reviewing documents, understanding business processes, and clarifying requirements with BAs and Developers. • Supported and guided partners on business processes and system usage. • Clarified and analyzed business requirements from partners and proposed process/system improvements. • Performed software testing on Web and Mobile platforms according to project requirements. • Consolidated, managed, monitored, and updated defect statuses on the bug tracking system. • Performed other project-related tasks as assigned