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linjingpeng

Jingpeng L

@linjingpeng

Business English Specialist

China
Chinese, English
About me
I am a Business English graduate with strong bilingual communication skills in Mandarin and English. I have hands-on experience in customer service and e-commerce operations, specializing in helping overseas companies enter the China market. I am a detail-oriented communicator with high execution and a quick ability to adapt.... Read more

Skills

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linjingpeng
Jingpeng L
Offline • 

See my services

Translation
I will translate and localize your marketing content and business documents
From$5 / projectMore details
Transcription
I will transcribe, translate and localize your audio and video
From$10 / projectMore details

Work experience

Cainiao_Network

Logistics Customer Service Specialist

Cainiao Network • Full-time

Dec 2024 - Mar 2026 • 1 yr 3 mos

• Resolved logisttcs-delivery and Cainiao APP issues end-to-end — order tracking, parcel tracing and returns/exchanges — handling 2,000+ customer ttckets with a sattsfactton rate above 95%. • Used professional communicatton techniques to respond to customer needs quickly, cutttng average response ttme by 30% and improving service efffciency. • Built standardized SOPs by issue type and coordinated the ttcket team to reach efffcient resolutton, raising the issue close rate to 98%.