I will be your technical support and cloud troubleshooting engineer

Are unresolved technical tickets piling up? Is your cloud infrastructure experiencing unexpected issues? I am here to help.

As an experienced Technical Support and Cloud Monitoring Engineer, I specialize in diving deep into complex Tier 2 and Tier 3 issues. With a strong background in investigating cloud alerts across AWS, Azure, and GCP, I don't just put a band-aid on the problemI find the root cause and provide actionable solutions.

What I Can Do For You:

• Tier 2/3 Tech Support: Resolving escalated customer tickets and complex system errors efficiently.
• Cloud Troubleshooting: Investigating Kubernetes microservices, server issues, and infrastructure alerts.
• Root-Cause Analysis (RCA): Deep-dive investigations using log analysis to find out exactly what went wrong and how to prevent it.
• Monitoring & Log Analysis: Utilizing tools to analyze system health and production data.

My Tech Stack & Tools:

• Cloud & Infrastructure: AWS, Azure, GCP, Kubernetes
• Monitoring/Logs: Grafana, Kibana, Prometheus, Logz.io, CloudWatch
• Data & Automations: SQL, Python, REST APIs
• Ticketing Systems: Zendesk, JIRA

I combine deep technical troubleshooting with a process-oriented mindset to ensure fast, accurate,