Zhao Y

Walmart Account/Order Management Specialist/Sales

Shanghai Xiangtong Co., Ltd • Full-time

Oct 2011 - Present • 14 yrs 7 mos

 Procurement Collaboration: Led bi-seasonal Buying Meetings with European and American buyers, accurately translating their requirements into sample development and factory quotations. Coordinated the development of over 800 styles, achieving a first sample approval rate exceeding 95%. Efficiently delivered comprehensive Buying Recap reports to ensure smooth order transitions.  OrderExecution: Proficient in operating Walmart’s Retail Link system to complete Key Quote and PO confirmation, accurately input order data, and track Classification and PP Sample progress. Managed over 120 orders annually, ensuring all pre-production samples were submitted and approved by buyers prior to bulk production.  Risk Management: Organized cross-departmental Risk Level Meetings and developed Seasonal Tracking Charts shared with clients. Successfully identified and resolved over 30 potential delivery risks, achieving a 98% on-time shipment rate during peak seasons and significantly enhancing client trust in supply chain reliability.  Production Monitoring: Conducted weekly WIP reviews to monitor factory production schedules in real time. Implemented a visual tracking dashboard, enabling 24-hour response and resolution of production issues, reducing average production cycle time by 5 days.  Quality Assurance: Led ITS/CTL product testing and coordinated with QA teams on in-process inspections and final audits. Maintained a first-time pass rate of over 92% for final inspections over the past three years, significantly reducing rework costs.  Shipping Coordination: Initiated OCM booking process 40 days before ESD, overseeing customs documentation, clearance files, and delivery logistics. Safely delivered over 180 containers annually, with individual container values reaching up to $650,000, maintaining a zero-major-incident record throughout.  Financial Closure: Closely tracked submission of OA documents, payment receipt, and invoice collection, supporting finance team in tax reba