
Lisa M
Experienced Customer Service Representative
Skills

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Work experience
Cold calling
Listerine Donkey
Jul 2026 - Present • 1 mo
Contacted prospective and existing customers by phone to promote products and services. Explained product features, benefits, and pricing to customers, addressing questions and concerns professionally. Generated sales leads and scheduled appointments for the sales team. Maintained accurate customer records and updated information in the company database. Achieved daily and monthly call and sales targets while maintaining a high level of customer satisfaction. Followed company scripts and compliance guidelines during customer interactions. Handled objections effectively and used persuasive communication techniques to increase sales opportunities. Collaborated with team members and supervisors to improve campaign performance and customer engagement. Key Skills Demonstrated: Customer Service • Sales • Communication • Lead Generation • Negotiation • CRM Software • Time Management • Persuasion • Data Entry