
Javeria Ghafour
Skills

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Work experience
Alibaba Service Manager and Sales Executive
Alibaba.com
Jun 2025 - Mar 2026 • 9 mos
I worked as a Service Manager in the Alibaba Department at Computer Xperts, an official channel partner of Alibaba.com. In this role, I managed clients’ Alibaba accounts and helped businesses effectively maintain and optimize their presence on the platform. My responsibilities included product listing management, account handling, resolving platform-related issues, and providing end-to-end support to ensure clients had a smooth and productive experience on Alibaba.com. I have hands-on expertise in: --> Product Listings & Optimization --> Alibaba Account Management --> RFQ Handling --> Client Support & Communication --> Account Maintenance & Performance Monitoring --> Troubleshooting Account Issues --> B2B Customer Handling Alongside account management, I also worked as a Sales Executive, where I assisted businesses in understanding Alibaba’s services, guided them through the onboarding process, and helped convert leads into long-term clients. This role strengthened my communication, sales, and client relationship management skills. Achievements: --> Awarded Best Sales Performer for outstanding sales performance. --> Recognized as a Top Performer during my tenure. --> Both awards were officially presented by Alibaba.com at their Annual Channel Partner Summit in China, recognizing exceptional performance and contribution.