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Fiverr Pro
English
$
USD
I will setup, configure and automate your freshdesk helpdesk support system
About this Gig
Is your Freshdesk account overwhelmed with unassigned tickets and slow response times?
Most support teams only scratch the surface of what Freshdesk can do leaving tickets piling up, SLAs missed, and customers waiting too long for answers.
I set up, configure, and automate Freshdesk so your support team runs smoothly organized ticket flows, faster response times, and a system your agents will actually enjoy using.
What I deliver:
- Full helpdesk setup & configuration
- Ticket routing, automation rules & SLA policies
- Custom ticket fields, views & workflows
- Knowledge base & self-service portal setup
- Multi-channel support (email, chat, social, phone)
- Canned responses & automation scenarios
- Reporting dashboards & agent performance tracking
- Third-party integrations (Slack, WhatsApp, e-commerce platforms)
- Agent roles, permissions & team structure
Whether you're launching Freshdesk for the first time or fixing a cluttered, underused account, I'll turn it into a fast, organized support system that keeps customers happy and your team efficient.
Message me before ordering so we can map out your ideal setup.
Software:
Other
FAQ
Can you migrate my existing tickets and data into Freshdesk?
Yes, data import and cleanup are included on Standard and Premium packages.
Do you set up automation rules, or just the basic ticket structure?
Both. Ticket routing, SLA policies, and automated workflows (assignment, escalation, canned responses) are core to every package.
Can you connect Freshdesk to tools like Slack or Shopify?
Yes, via native integrations or third-party connectors depending on the platform.
Do you build a knowledge base or self-service portal?
Yes, included on Standard and Premium, helps reduce repetitive tickets by letting customers self-serve.
I already use Freshdesk but it's disorganized, can you clean it up?
Yes, that's a common project, audit, restructure, and optimization of existing accounts.
