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Mercedes L
@lockeopsconsult
Business Operations Consultant
United States
English
About me
I’m a Business Operations and Customer Experience Consultant with 35+ years of professional experience, including 20+ years in leadership. I help entrepreneurs and small businesses organize operations, document workflows, develop SOPs, improve customer service, and build practical systems that make day-to-day business easier to manage. My experience includes process improvement, quality assurance, training and onboarding materials, customer service procedures, business documentation, project coordination, and operational support.
Skills
Mercedes L
Offline •
Average response time: 1 hour
See my services
Business Efficiency & Automation
I will create professional sops and business process documentation
