l
lorenz_torres

LorenzT

@lorenz_torres

Inbound and outbound Operations, B2B engagement and Process Optimization

Philippines
English, Tagalog
About me
Dynamic and results-driven BPO professional with 12 years of proven expertise across inbound and outbound operations, delivering exceptional performance in Technical Support, Customer Service, Sales, and B2B back-end service solutions. Adept at managing high-volume call environments, translate complex technical issues into clear, actionable solutions, build lasting client relationships, and drive revenue growth through consultative selling and upselling strategies. Skilled in collaborating with cross-functional teams to streamline processes and enhance service delivery.... Read more

Skills

l
lorenz_torres
LorenzT
Offline • 

See my services

Messaging & Emailing
I will be your virtual assistant for your business
From$5 / projectMore details

Work experience

IBM

Customer Care Specialist

IBM • Full-time

Feb 2014 - Nov 2015 • 1 yr 9 mos

To assist customers with their concerns about their vehicle such as warranty questions,minor technical problems, ordering of parts, and endorsing them over to the nearestdealership for major repairs on the vehicle.