Loshan

English-Tamil Translator & Transcriptionist

Fiverr • Freelance

Aug 2021 - Present • 5 yrs

- Provided professional English to Tamil and Tamil to English translation services, ensuring 100% manual, accurate, and culturally appropriate translations. - Delivered high-quality transcription services for audio and video files with proper formatting, grammar, and attention to detail. - Proofread and edited translated documents to ensure linguistic accuracy, consistency, and readability. - Translated a wide range of content, including business documents, certificates, articles, websites, subtitles, and general documents. - Maintained clear and professional communication with clients to understand project requirements and deliver exceptional service. - Successfully completed multiple freelance projects while maintaining a 5-star rating and a high level of client satisfaction. - Consistently delivered projects within agreed deadlines without compromising quality or accuracy. - Ensured the confidentiality and security of client documents and sensitive information. - Built long-term client relationships through reliable service, prompt communication, and quality deliverables. - Continuously improved translation quality by incorporating client feedback and following industry best practices.

Digital chat & Social wall

Daraz • Full-time

Apr 2023 - Aug 2024 • 1 yr 4 mos

- Delivered exceptional customer support through digital chat channels, resolving customer inquiries efficiently while maintaining high customer satisfaction. - Managed the Daraz customer support email queue, ensuring timely responses and effective resolution of customer concerns in accordance with service level agreements. - Handled customer interactions across multiple social media platforms, including Facebook, Instagram, and Twitter, providing prompt and professional assistance. - Investigated and resolved complex customer issues by collaborating with internal teams to deliver accurate and timely solutions. - Maintained detailed and accurate records of customer interactions, ensuring compliance with company policies and quality standards. - Assisted in onboarding and mentoring new team members by sharing process knowledge, system guidance, and customer service best practices. - Demonstrated strong problem-solving, communication, and conflict resolution skills while managing high volumes of customer inquiries. - Consistently met performance targets for response time, resolution quality, and customer satisfaction in a fast-paced environment. - Contributed to improving the overall customer experience by identifying recurring issues and providing constructive feedback for process improvements. - Maintained professionalism, empathy, and effective communication while handling sensitive customer situations and escalations.