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Louise D
@louise_d14
Data Quality Improvement Team Leader
United Kingdom
English
About me
I am an experienced Data Quality, Assurance and Operational Team Leader with 15+ years’ experience in regulated environments. I am skilled in customer service, stakeholder management, and process improvement. I excel at leading high‑performing teams both in‑person and remotely.
Skills
Louise D
Offline •
Average response time: 2 hours
See my services
Business Efficiency & Automation
I will improve data quality reduce errors and fix inefficient business processes
Work experience
Assurance, Data Quality &Improvement Team Leader
Cadent Gas • Full-time
May 2009 - Present • 17 yrs
Centralised the ADQS function across five networks into one unified team, improving consistency and performance. Delivered assurance activities aligned to RE23, producing MI and error trend analysis to support performance management. Built strong relationships with internal customers, improving collaboration and data quality outcomes. Managed team performance, HR processes, workload planning, and coaching, with several team members promoted. Created new assurance frameworks, SOPs, and checklists to standardise working practices. Supported emergency customer contact operations (Load Shedding), handling escalated calls and supporting call handlers. Deputised for the Head of Data & Improvement.
Streetworks Administrator
National Grid • Full-time
May 2009 - Jan 2019 • 9 yrs 8 mos
Supported repair teams and contractors with system and legislation queries. Managed permits, notices, and compliance with NRSWA/TMA. Investigated charges and produced MI for Streetworks Officers. Delivered Performance Excellence Hubs.
