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Gillian Samuel
@loyaltystrategy
Loyalty Program and CRM Strategy Consultant, 15 plus Years Experience
Trinidad and Tobago
English
About me
Loyalty & CRM strategist with 15+ years managing Caribbean Airlines' Club Caribbean program (3,000 plus members, tech rollout across 21 destinations). CLMP certified (Distinction), MBA, PMI Project Management, IATA Contract Negotiation, Data Analytics certified.
I help businesses design loyalty programs, build CRM retention strategies, and improve operational processes backed by real results: 65% success rate on loyalty promotions, 90% KPI achievement managing 40 plus staff.
I bring hands-on delivery, not just theory. Let's build a program that keeps your customers coming back.
Skills
Gillian Samuel
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CRM & Retention Strategy
I will design a customer loyalty program and CRM retention strategy
