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Fiverr Pro
English
$
USD
Leah
@lrandales
I will provide professional virtual assistant services
Philippines
English
About me
Hi! I’m a professional Virtual Assistant with experience in admin tasks, customer support, and data entry. I provide accurate, timely, and friendly support to help your business grow. Message me anytime to discuss your project — I’m here to help!
Skills
Leah
Offline •
See my services
Product Image Editing
I will remove background picture and photo editing
Data Typing
I will do accurate data entry
Work experience
Customer Service Representative
Xtendops • Full-time
Sep 2024 - Jan 2026 • 1 yr 4 mos
Provided exceptional support to a high-volume customer base via phone, email, and live chat, ensuring prompt and accurate resolution of inquiries. Assisted customers with order management, including order placement, tracking, cancellations, and modifications. Handled billing and subscription-related issues, including payment processing, refunds, and account updates. Resolved product-related questions and concerns, maintaining a high standard of customer satisfaction and retention. Collaborated with internal teams to escalate complex issues and ensure seamless customer experiences. Maintained detailed records of customer interactions, contributing to process improvements and workflow optimization. Achieved performance goals for response time, resolution rate, and customer satisfaction scores consistently.
Telecommunications & Customer Support
Continuum Global Solution • Full-time
Jun 2024 - Sep 2024 • 3 mos
Delivered high-quality support to a large customer base via phone, and chat, resolving inquiries efficiently and professionally. Assisted customers with billing, account management, and service-related questions, ensuring accurate and timely solutions. Troubleshot technical and service issues, guiding customers through step-by-step solutions. Escalated complex cases to appropriate internal teams while maintaining clear communication with customers. Maintained detailed records of interactions to support quality assurance and process improvement. Consistently met or exceeded performance metrics including resolution time, customer satisfaction, and call handling quality.
Customer Service / Call Handling / Dispatch support ( Towing company in US)
24 hours group • Freelance
Jan 2024 - May 2024 • 4 mos
Handled inbound calls from customers requesting towing and roadside assistance services, providing prompt and professional support. Collected essential information including vehicle details, incident description, and location to efficiently dispatch the nearest available tow truck. Coordinated with drivers to ensure timely response and accurate service delivery.
