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lua_vieira

Luanna Vieira

@lua_vieira

Trilingual Executive Assistant and Operations Specialist

Brazil
Portuguese, Spanish, English
About me
Over 12 years in multinational hospitality operations, growing from Front Desk Receptionist to Operations & Process Analyst. I led the Opera Cloud system implementation across 4 hotels in Brazil and Argentina, covering 750 rooms, coordinating teams, timelines and stakeholders across two countries. Fluent in English and Portuguese, working knowledge of Spanish. What I can help with: - Executive & administrative support - Email & calendar management - Data entry & reporting - Project coordination - Document management - KPI monitoring & operational reporting Discreet, organized and reliable.... Read more

Skills

l
lua_vieira
Luanna Vieira
Offline • 
Average response time: 2 hours

See my services

General Assistance
I will provide bilingual executive assistant and operations support
From$10 / projectMore details

Work experience

Confidentials

Operations & Process Analyst

Confidentials • Full-time

Apr 2017 - Apr 2026 • 9 yrs

Supported the Regional Director of Operations across Brazil and Argentina, coordinating strategic operations, executive routines, and cross-functional projects. Led the Opera Cloud (Oracle Hospitality) rollout across 4 hotels — 750 rooms — including UAT validation, process mapping, and go-live support. Managed alignment between Operations, Finance, and Legal teams. Responsible for KPI monitoring, operational reporting, and contract digitalization projects (Certisign and DocuSign CLM).