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Luchie C
@luchie_chen
Business Analyst, Product Manager, Interview Coaching
Australia
English, Chinese
About me
I help professionals and businesses achieve better outcomes through clear, practical solutions. I offer ATS‑friendly resume writing for Business Analyst, Product Manager, and Product Owner roles, mock interview coaching, SOP development, and business problem reframing. With 14+ years in financial services and deep expertise in home lending, I bring strong product development, requirements analysis, process design, stakeholder management, and problem‑solving across agile and waterfall delivery.
Skills
Luchie C
Offline •
See my services
Resume Writing
I will craft ba pm po resumes I excel at
Business Efficiency & Automation
I will provide business consultation sop creation and problem reframing I excel
Work experience
Product and
Banks
Sep 2024 - Present • 1 yr 11 mos
I manage and develop capability within the chapter, promoting one talent and supporting two others to achieve their development goals, resulting in an “Exceeding Expectations” annual performance rating. I drive consistency of tooling and methodologies by launching a structured onboarding experience adopted across the wider domain. As a squad member, I managed three critical in‑life home lending customer journeys and successfully reduced complaints beyond target levels.
