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Luciano A
@luciano_aversa
IT Support Technician, Help Desk level 2
Argentina
Spanish, English
About me
I am an IT Support Technician with experience in Level 1 and Level 2 support, providing remote and on-site assistance to users, computer maintenance, and hardware/software troubleshooting.
I have worked providing technical support to internal users, individual clients, and businesses, performing operating system installation and configuration, workstation migrations, preventive/corrective maintenance, and remote support.
I have experience with Windows operating systems, knowledge of Linux.
Profile focused on troubleshooting, user support, and technical problem-solving.
Skills
Luciano A
Offline •
See my services
Technical Support
I will provide help desk support troubleshooting and IT consulting
Work experience
IT Support Technician
Services • Freelance
Aug 2024 - Present • 1 yr 10 mos
• Technical support for individual clients and businesses • Hardware/software troubleshooting and diagnostics • Preventive and corrective maintenance of computer equipment • Assembly, installation, and configuration of office computers for end users • Windows operating system migrations and hardware upgrades • Remote installation and configuration of freeware and commercial software • Support in high-demand environments and multi-client assistance
Agency
Full-time • 4 yrs 1 mo
Help Desk – IT Support Level 1 & 2
Aug 2022 - Sep 2024 • 2 yrs 1 mo
• On-site and remote technical support for internal users • Installation and configuration of Windows, Linux, Outlook, Thunderbird, and corporate software • Windows operating system migrations, backups, and workstation configuration • Preventive and corrective computer maintenance • Installation and configuration of dot matrix printers on Linux • Branch inventory control • Incident tracking through Trello • Hardware/software troubleshooting and diagnostics • Basic configuration and troubleshooting on MikroTik devices • PostgreSQL databases (basic SQL queries and modifications) • On-call technical support
Help Desk – IT Support Level 1 & 2
Jul 2020 - Jul 2022 • 2 yrs
• On-site and remote technical support for internal users • PC assembly and workstation deployment • Installation and configuration of computers, peripherals, and network printers for branches • Thunderbird and corporate software configuration • Hardware upgrades and operating system migrations • Internal data processing using Excel • Hardware/software troubleshooting and diagnostics • PostgreSQL databases (basic SQL queries and modifications)
