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lucy_khatali

Lucy K

@lucy_khatali

Data Entry Specialist, AI Data Annotator, Quality Analyst

Kenya
English, Swahili
About me
Hi! I am a results-oriented professional with over 8 years of experience in data entry, AI model training, customer support, and quality control. My career has strengthened my abilities in problem-solving, attention to detail, analytical skills, admin support, and data organization. I'm an accountable, focused, and diligent professional committed to achieving success through tenacity and hard work. Let's talk about how I can support your projects and businesses. ... Read more

Skills

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lucy_khatali
Lucy K
Offline • 
Average response time: 1 hour

See my services

Web Research
I will do data entry, CRM management, and prospect research
From$20 / projectMore details
Data Labeling & Annotation
I will do image annotation and text labeling for ai training data
From$10 / projectMore details

Portfolio

Work experience

Teleperformance

Customer Service Representative

Teleperformance

Dec 2023 - Mar 2026 • 2 yrs 3 mos

-Responding to customers' inquiries via email, chat, and phone support -Keeping records of customers' interactions, complaints, comments, and transactions -Ensuring customer satisfaction and providing professional customer support -Acknowledging and resolving customer complaints

Sama

Sama

4 yrs

Quality Analyst

Jan 2021 - Dec 2023 • 2 yrs 11 mos

● Identify performance gaps and recommend improvement processes ● Liaise with the supervisor to make sure that all the KPIs are met by associates ● Take the lead in calibration sessions to maintain consistency across the project ● Prepare reports every week on the quality and performance of the team members ● Provide feedback to associates regarding quality in areas where they are struggling ● Liaise with the Team Lead to ensure that feedback given to associates is implemented ● Quality control and spot check

Subject Matter Expert

Nov 2019 - Dec 2020 • 1 yr 1 mo

● Provide feedback to associates regarding quality in areas where they are struggling ● Liaise with the Team Lead to ensure that feedback given to associates is implemented ● Provide recommendations on gaps that should be addressed in training/calibrations ● Quality control and supervision ● Quality spot check through reviews ● Verifying the quality of the batch before final submission to the client ● Support Team Lead in the communication process