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Lucy Lenz
@lucylenz
Support Specialist
Brazil
Portuguese, English, Spanish
About me
Technical support and help desk services focused on fast issue resolution and clear communication. Experience supporting high volumes of websites and hosting environments, including WordPress, DNS, and server troubleshooting. Services include bug fixing, malware cleanup, Cloudflare and domain setup, SSL and email issues, performance optimization, and general IT support. All work is root-cause driven to prevent repeat issues.
Skills
Lucy Lenz
Offline •
Average response time: 1 hour
See my services
Technical Support
I will provide IT help desk support and fix technical issues fast
Work experience
Help Desk
IT Force • Full-time
Jan 2020 - Feb 2026 • 6 yrs 1 mo
Provided technical support across multiple websites and hosting environments, handling a high volume of support tickets daily. Diagnosed and resolved issues related to WordPress, DNS, SSL, email configuration, and server errors. Performed malware cleanup, plugin and theme troubleshooting, and performance optimization. Managed domain and Cloudflare configurations, including DNS records and caching issues. Maintained clear communication with users, documented resolutions, and ensured issues were fully resolved at the root level to prevent recurrence.
