I will be your client onboarding and support specialist

Welcome to high-level client management!

Are you an international SaaS or tech company expanding to Brazil, or do you need a seasoned professional to manage your B2B portfolio? Look no further.

I am a professional Customer Success and Onboarding Analyst with over 5 years of experience in tech startups and SaaS platforms. I specialize in structural engagement, account expansion, customer retention, and strategic checkpoints. Additionally, my background in Law allows me to handle contract summaries, documentation, and compliance with extreme precision.

What I offer in this Gig:

• B2B Customer Success & Retention: Mitigating churn, analyzing platform usage data, and conducting strategic updates/checkpoints.
• Client Onboarding & Implementation: Structuring the early stages of the user journey, ensuring smooth alignment with stakeholders.
• Account Expansion & Upselling: Identifying opportunities for feature upgrades or service expansion to increase your MRR.
• High-Tier Administrative Support: Legal Operations interface, document verification, and specialized virtual assistance.

Why work with me?

• Proven track record in major tech environments (Loft,New Way,Koin)
• Fluent/Native Portuguese