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Fernando Romero
@luisfernando29
Luxury Hospitality Operations, Guest Experience Consultant
Mexico
Spanish, English
About me
Hotel Manager with 10+ years of experience leading luxury resort operations, delivering strong financial performance and elevated guest experiences under Forbes Travel Guide, LQA, and AAA standards.
Proven track record in P&L optimization, cost control, and revenue growth, consistently improving Guest Satisfaction while driving operational efficiency in both stabilized and repositioning assets.
Skills
Fernando Romero
Offline •
See my services
Financial Coaching
I will create a personalized monthly budget and savings plan
Work experience
Resident Manager at Paraiso de la Bonita, a Luxury Collection Resort, Riviera Maya.
Luxury Collection • Full-time
Dec 2025 - Present • 8 mos
• Directed end-to-end resort operations, driving performance, service excellence, and full alignment with Luxury Collection brand standards. • Delivered NPI outperformance by activating high-impact revenue streams (Spa +8.38, Upgrades +4.54), strengthening profitability despite market constraints. • Mitigated revenue gap vs budget through aggressive upselling, ancillary revenue optimization, and cost discipline, protecting overall financial performance. • Led complex operational transition between management companies, ensuring business continuity, system stabilization, and seamless guest experience. • Owned guest experience strategy and high-level service recovery, safeguarding brand reputation, improving GSS, and preventing corporate escalations.
