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$
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Luke
@lukemasson
Hospitality Operations and Guest Support
Vietnam
Vietnamese, English
About me
I currently manage the day-to-day operations of a 10-room villa in Hoi An, Vietnam, with hands-on experience in reservations, OTAs, rates and availability, guest communication, check-ins and check-outs, airport transfers, booking changes, payments, and operational tracking.
Before hospitality, I worked in project operations and coordination, developing strong skills in documentation, Excel, reporting, and payment follow-up
I now provide remote hospitality operations and guest support for Airbnb, villa, homestay, and small property hosts, focusing on clear communication and practical solutions.
Skills
Luke
Offline •
Average response time: 1 hour
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General Assistance
I will be your virtual assistant for airbnb and vacation rental
