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Lucas D
@luker30
IT Support Analyst
Brazil
Portuguese, English
About me
I am an IT Support Analyst with experience in corporate systems, Windows environments, and Oracle databases. I specialize in data analysis and Business Intelligence using Power BI, SQL, and Python to support decision-making. I also develop system integrations using REST APIs and Laravel, focusing on technical efficiency and organizational growth.
Skills
Lucas D
Offline •
Average response time: 1 hour
See my services
Technical Support
I will provide remote it support, troubleshooting, and system administration
Custom Websites
I will transform your excel spreadsheet into a custom web application
Work experience
Aviva
Full-time • 1 yr 3 mos
Service Desk Assistant
Mar 2021 - May 2022 • 1 yr 2 mos
Provided technical support and service desk assistance within the hospitality and tourism sector. Focused on resolving user requests, maintaining hardware and software infrastructure, and ensuring the operational efficiency of IT services for the organization's staff and guests.
IT Intern
Dec 2020 - Jan 2021 • 1 mo
Participated in an internship program focused on Information Technology operations. Assisted the technical team with routine maintenance, user support, and learning the foundational processes of corporate IT infrastructure and service management.
